Understanding Students’ and Other Stakeholders’ Needs examines how Minnesota Online works actively to understand student and other stakeholder needs. It examines your institution's processes and systems related to:

• Student and stakeholder identification
• Student and stakeholder requirements 
• Analysis of student and stakeholder needs
• Relationship building with students and stakeholder
• Complaint collection, analysis, and resolution
• Determining satisfaction of students and stakeholders 
• Measures
• Analysis of results
• Improvement efforts